Privacy Policy

ONLINECOUCH.COM PRIVACY STATEMENT

Effective Date: October 1st, 2003

Our Commitment to Privacy

Thank you for visiting this OnlineCouch.com website. Protecting consumer privacy is a top priority to us. Our Online Privacy Statement is available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. Currently, this privacy statement is only applicable to customers and visitors in the United States who visit our website. This Online Privacy Statement reflects the policies of Colorado Couples Counseling and Sex Therapy, LLC, herein referred to as OnlineCouch.com, covering personal information collected at this website on or after the effective date shown above.

Your Personal Information

Your personally identifiable information is held in strict confidence. “Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. This includes information that is used in a way that is personally identifiable, including linking it with identifiable information from other sources, or from which other personally identifiable information can easily be derived, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. To the extent unique information (which by itself is not Personally Identifiable Information) such as a personal profile, unique identifier, biometric information, and IP address is associated with Personally Identifiable Information, then such unique information will also be considered Personally Identifiable Information. Personally Identifiable Information does not include information that is collected anonymously (i.e., without identification of the individual user) or demographic information not connected to an identified individual.

Collection and Use of Information

In order to utilize services provided by OnlineCouch.com you must complete an intake form where certain fields are required prior to performing services. Your name, address, telephone, email, and a brief statement of your problems will be required information during the intake process. Your personal information will only be used as necessary to contact you if you are a registered customer with pending sessions or post-session issues. The information required is necessary to ensure accuracy of billing and your email address will only be used for customer contact when a session has been scheduled. Email addresses may be used for OnlineCouch.com marketing and mailing lists, but only if the user has elected such services. We do not sell, rent or release any information gathered on our site to third parties. All information gathered will be used only for internal marketing analysis and to improve our products, services and websites. You will have a choice to opt-out of solicited emails during the registration/intake process. All other information requested during the intake process is strictly optional.

Some clients may wish to remain anonymous, that is, have treatment without the therapist knowing their name. Such requests are problematic and if a therapist agrees to such an arrangement, the agreement can only be tentative and conditional. Therapists have a right, and in some situations, an obligation to know who their clients are. One reason for this is the issue of “dual relationships,” the other is compliance with the law regarding risks to or presented by clients. For this reason we require personally identifiable information prior to issuance of services.

To maintain anonymity, you may elect to enter false information in the required at your own discretion. Although, Colorado Couples Counseling and Sex Therapy, LLC, OnlineCouch.com and your therapist cannot be held liable under such circumstances.

Our information systems keep a record of the secure chat between visitor and clinician. The content of the online consultation is securely retained for legal and administrative purposes only and will not be used for any other purpose other than a recorded record of conversations.

Customer Tracking Information

We collect information about our visitors for hit tracking and to help diagnose problems with access from differing sources and browsers. At a minimum, your IP address, browser version, and referrer will be collected during your initial visit. Your IP address may be used to provide demographic statistics and will not be shared at any time. Tracking information is not tied to your personally identifiable information and is thus considered anonymous information, to be used for informational purposes only.

Customer Information Self-Administration

Users of OnlineCouch.com will be provided with a mechanism to correct, access and update pertinent Personally Identifiable Information entered through the site. Mechanisms include online, email, telephone, and postal mail. This will help assure that the information you collect is accurate and up to date. Through user self-administration you will be able to update your personal information at any time online. Equally, you may call, send an email to the webmaster, or send a postal mail request to the address listed in our contacts section.

If you forget your password, send an e-mail to the Webmaster address listed above. We will e-mail your username and password to the e-mail address you used for registration.

WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.

Cookies

We may use cookies to store temporary information such as customer tracking data to ensure that only unique visitors are recorded. Equally, certain areas of our site may utilize cookies to store temporary information about your session to maintain continuity of your experience throughout the site. Cookies are not necessary for operation of our online applications and are strictly optional and transparent to the end user.

Advertisers

Currently, OnlineCouch.com does not use outside advertisers or banner ads.

Security

Our security measures are in place to protect loss, misuse, unauthorized access or disclosure, alteration, or destruction of all information collected during your visit to OnlineCouch.com. All information requested during the intake process and all chat and email sessions will be transmitted utilizing 128bit Secure Sockets Layer (SSL) encrypted communications and stored in a secure database. All communications are recorded for security purposes and to serve as session documentation for the therapist. Communications are always private between you and your therapist only. Your therapist is located in a secure, private suite where the ability to overhear telephone, voice chat, or in-office conversations has been restricted. Users are automatically logged off of their accounts after a timeout period has been reached.

WE USE APPROPRIATE SECURITY SAFEGUARDS.

Confidentiality

United States law requires that any suspicion of risk of child or elder abuse be reported to welfare authorities or law enforcement authorities. If a professional believes that a child or elder is at risk of being abused, has already been abused, or that someone who previously abused children or elders is still a threat, they will often make an effort to report it to social services agencies and/or the police.

Most United States courts have the power to subpoena our records and a professional’s records if you are involved in a court case in which your relationship with Colorado Couples Counseling and Sex Therapy, LLC (OnlineCouch.com), or the professional is somehow relevant. Although this may be rare, if you have any questions, it is better to contact your lawyer prior to disclosing any information you may deem private.
If someone’s life is in danger, the professional may choose to report it. This applies to potential cases of suicide or homicide.

If clients themselves request information about their treatment or their treatment records, or give consent to the therapist to release that information to others, then therapists generally must comply with their clients’ wishes.

IF YOU ARE CONSIDERING SUICIDE, PLEASE LOG OFF YOUR COMPUTER AND TELEPHONE YOUR LOCAL POLICE OR EMERGENCY MEDICAL SERVICES.

Colorado Couples Counseling and Sex Therapy, LLC and OnlineCouch.com may not be held liable for your actions. We reserve the right to report illegal acts to the law. By using this service you are responsible for getting the proper help that you need and OnlineCouch.com has no legal bindings or ties to assist you in getting help.

Payment Information

Your credit or check card is processed directly through OnlineCouch.com, which uses a third-party verification and billing system in order to bill the appropriate charge to your account. The only information shared with this third-party billing system is your name, account number, expiration date on the card, and charge amount. Neither OnlineCouch.com nor Itransact.com will use this information for any purpose other than that of processing these transactions. All charges will appear on your statement as Colorado Couples Counseling and Sex Therapy, LLC.

Notification of Changes

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contacting OnlineCouch.com

At any time when a user contacts OnlineCouch.com or LisaCThomas.com to make a query, suggestion, or comment, the user will not be subject to receiving any communications other than the response(s) to the initial question or comment, unless specifically requested by the user (e.g., no user will ever be defaulted into receiving any secondary or promotional material as a result of the contact). If you have any questions about our Privacy Statement, the practices of this Web site, or your dealings with this Web site, you may contact us via phone or email. Please see our contact page for detailed information.

Disclaimer

OnlineCouch.com makes every effort to present accurate and reliable information, although we strongly recommend that clients do there own investigation of information to ensure accuracy. OnlineCouch.com (including its employees and agents) assumes no responsibility for consequences resulting from the use of the information herein, [or from the use of the information obtained at linked Internet addresses, or in any respect for the content of such information, including (but not limited to) errors or omissions, the accuracy or reasonableness of factual or scientific assumptions, studies or conclusions, the defamatory nature of statements, ownership of copyright or other intellectual property rights, and the violation of property, privacy, or personal rights of others.

OnlineCouch.com makes no warranties, either express or implied, and specifically disclaims any warranty of merchantability or warranty of fitness for a particular purpose. Additionally, Colorado Couples Counseling and Sex Therapy, LLC will not be liable for any direct, consequential or other damages resulting from the negligence of OnlineCouch.com, its agents, or employees. Use of OnlineCouch.com constitutes understanding and acceptance of these provisions.

Revisions to our Policy

WE RESERVE THE RIGHT TO REVISE, AMEND, OR MODIFY OUR POLICIES AND AGREEMENTS AT ANY TIME AND IN ANY MANNER. NOTICE OF ANY REVISION, AMENDMENT, OR MODIFICATION TO OUR POLICIES WILL BE POSTED ON THIS PAGE AND/OR VIA EMAIL TO REGISTERED USERS.

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